REFUND POLICY

Refund and Return Policy

Refund Policy

Accept Returns?

Due to the customization process, we cannot accept returns or exchanges without valid reasons. Our refund and returns policy applies only to items received faulty, damaged, or significantly different from the description. To assist us in processing your request, we may request photos or other evidence for diagnosis.

Cancellation Policy

Contact us within 6 hours of placing your order to cancel. Refunds will be processed within 24 hours of verification. After 6 hours, a restocking fee of 20%, packing, and round-trip shipping fees may apply.

Return Policy

  • Eligibility: Requests must be made within 30 days of delivery. Items must be faulty, damaged, or significantly different from the description.
  • Return Window: Initiate return requests within 30 days of purchase. Returns after this period may incur a 20% restocking fee.
  • Item Condition: Return items in NEW condition with original packaging and accessories.
  • Restocking Fee: 20% restocking fee for customer remorse. No fee for damaged or defective products.
  • Return Reason and Fees:
    • Customer Responsibility (Remorse): 20% restocking fee, packing, and round-trip shipping after 6 hours.
    • Cost of Return Shipping (Defective): Free for quality problems reported within 30 days.

Craftsmanship and Quality Guarantee

Contact us immediately for craftsmanship or quality issues. Abuse voids this guarantee. Descriptions may have slight variations; remedies for errors are at our discretion.

Return Method

Email return-related inquiries to service@coolkatana.com. Use tracked shipping. Refunds/repairs occur 3-5 business days after receipt.

Additional Information

  • Buyers may be asked to test items.
  • We cover expenses for manufacturing errors.
  • Shipping fees are non-refundable.
  • We aren't liable for damage due to incorrect use.

Feel free to ask questions! We respond within 1-2 business days.

Contact Us

Email service@coolkatana.com for return queries.

Applicable Regions

This policy is applicable in Australia, Germany, Canada, Netherlands, USA.

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