SHIPPING POLICY
Delivery Partners
Our delivery partners are SF-INTERNATIONAL and UPS. We will choose the best logistics and distribution method according to your shipping address.
US Delivery Information
| Shipping Method | Delivery Time | Cost | Notes |
|---|---|---|---|
| Tax-paid Air Shipping（USA） | 7–10 business days, ships daily | Free (Tax-included) | Remote areas add $20 (Tax-included) |
| Other countries | 10-20 business days, ships daily | Free Shipping |
We now offer standalone accessory purchases. For orders under $50, an additional $20 shipping fee will apply.
Remote Area Fee Details:Tax-paid Air Shipping: +$20 (Tax-included) for remote areas.
Delivery Time
Handling Time (Handmade by Order):
- 7 - 15 business days, fulfilled Mon–Fri.
- High-performance swords may require longer handmade time based on complexity.
Transit Time:
- US Orders: 15–25 business days, shipped Mon–Fri.
- Non-US Orders: 15–30 business days, shipped Mon–Fri.
Free Shipping Countries
| Region | Country | Shipping Carrier | Estimated Time | Tax Responsibility |
|---|---|---|---|---|
| Asia | Philippines, Singapore, Thailand | UPS / FedEx | 2–3 weeks | Customer |
| Oceania | Australia, New Zealand | EMS / UPS | 3–4 weeks | Customer |
| Europe | United Kingdom, Belgium, France, Germany, Italy, Netherlands, Spain, Bulgaria, Croatia, Estonia | EMS / UPS | 2–4 weeks | Customer |
| Middle East | Israel | UPS | 2–3 weeks | Customer |
| North America | Canada, Mexico, Puerto Rico | EMS / UPS | 2–4 weeks | Customer |
Note: Free shipping is available for all the countries above. However, customers are responsible for any applicable import taxes, duties, or customs clearance fees in their own country.
Please review our UK shipping guidelines and special after-sales instructions for a smooth delivery experience.
Shipping Rules
- Most orders start production within 24 hours of payment and ship 1–2 business days after production ends.
- Custom orders may take 25–30 business days depending on complexity.
- Shipping times are estimates provided by carriers and are not guaranteed.
- After handcrafting, US orders usually ship within 2 business days, unless delays occur due to volume or backorders.
- Special items or large orders may take extra days to ship. For rush orders, contact us directly.
- To cancel, contact us within 24 hours. If shipped, we cannot recall the order. You can return it after receiving.
- Tracking numbers will be sent once shipped.
- No shipping to Puerto Rico, outlying US territories, or APO/FPO/PO boxes.
- No local pickup service available.
- Buyers are responsible for all taxes, duties, and customs fees. Please check your country’s regulations.
- We are not responsible for wrong shipping addresses provided by the customer.
- We are not liable for lost, stolen, or undelivered items. NO EXCEPTIONS.
Contact Information
Feel free to ask any questions about our shipping policy! We will respond within 1 business day.
Please contact us at: service@coolkatana.com